We require full payment 14 days prior to the arrival date.
Cancellation is available up to 14 days prior to the arrival date. ( we are only a small business so this gives us chance to re let the room)
If the booking is cancelled refund of your deposit will be issued up to 14 days prior to arrival.
Obvious rate and description errors and mistakes (including misprints) are not binding.
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.
Damage to Anroach Farm property
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum. So do ensure credit card details are taken and notice is provided that if a group is booking the lead guest accepts liability on behalf of the whole group for loss or damage.
In the event of substantial damage occurring then to minimise the risk of disputes arising later, take (dated) photos before any cleaning, clearing or repairs are carried out. If the guests have left before damage is discovered then try to call them to put them on notice of the issues and action/costs to rectify. If they do not dispute the damage record the fact in an email. If this is disputed then email them photos and put them on notice of ongoing costs such as of not being able to let a room. Businesses have a legal duty to mitigate against the amount of (non-trivial) losses to give those responsible an opportunity to respond to the claim before action is taken to rectify damage. Such efforts are likely to be looked upon favourably by the courts rather than large sums being incurred in rectification without prior warning.
If for any reason payment is not forthcoming one can claim the costs through the County Court’s small claims procedure if under £10,000. However if considering engaging solicitors to act for you do bear in mind that save in exceptional circumstances no solicitors costs will be recoverable if liability is established, just the amount of the court fees. As mentioned above contemporaneous photos will be viewed as good evidence if the nature and extent of damage is disputed in court.
Further, if the damage was malicious or reckless then this could amount to criminal damage and the Police can be involved. The Police should inspect the damage and then decide if it merits taking formal action against the guests or if the issue of warnings is more appropriate.